Policy overview

If TMC fails to deliver on any of its core customer guarantees, we have a refund policy in place to make things right. Please note that refund requests are investigated on a case-by-case basis and may take upwards of three business days to process.

Partial refunds based on order submission delays

The most common reason for refunds is late delivery; that is, the writer failed to deliver your order before your specified deadline. If your order was delayed, we sincerely apologize for the inconvenience. Please know that order delays happen for many reasons.

  • Reasons your order may be delayed
  • The writer needs additional information to complete the order correctly
  • The writer has been asked by the editor to make important corrections to improve the order’s quality
  • The writer experienced a personal emergency that was out of their control (such as an automobile accident)

When orders are delayed, they are eligible for partial refunds based on the price difference between the requested delivery date and the actual delivery date.

Refunds based on poor quality service

If you feel as though our content providers did not deliver on our promise of high-quality content, we ask that you submit a formal revision request first. The writer will be more than happy to revise the document so that it meets your original order instructions.

If you have exhausted the revision request option and would still like a refund, please follow the instructions provided at the end of this page to proceed. We evaluate quality-based refund requests on a case-by-case basis.

Order cancellations

If you placed an order and would like to cancel it, you must submit a cancellation request within one hour of the payment. The request must be in writing and maybe through any of our support channels: email, live chat, SMS or through the order messaging system. We cannot accept order cancellations after one hour of the payment because our content providers have most likely begun working on it and we have to compensate them fairly.

How to request a refund

Refunds must be requested no later than three days after the order has been submitted to you. To request a refund, please email refunds@thrivemediaconcepts.com with the following information:

  • Order details
  • Your name and email address
  • The reason you would like your order refunded

Our refund department is available Monday through Friday (9:00 AM – 5:00 PM PST) and may take upwards of three business days to process your request. Please note that if your order has been refunded, it may take seven to ten business days to post to your bank account. This is a limit on behalf of financial institutions and not the company.

When orders are fully refunded, please note that we reserve the right to publish, reuse and otherwise modify the work for any reason (if this happens, all personal information would be redacted).

Overview

Our refund and returns policy last 3 days. If 3 days have passed since your purchase, we can’t offer you a full refund or exchange.

Refunds

Once your request for a refund is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at refunds@thrivemediaconcepts.com.

Sale items

Only regular priced services may be refunded. Sale items cannot be refunded.

Need help?

Contact us at refunds@thrivemediaconcepts.com for questions related to refunds and returns.